Frequently Asked Questions

Everything you need to know about our luxury beauty experience.

Are Hourglass Cosmetics products cruelty-free?

Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.

Which products are considered vegan?

We are proud to be a fully vegan brand. All Hourglass products are formulated without any animal-derived ingredients.

What is your return policy for online orders?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused.

How can I track my shipment?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I find my perfect foundation shade?

You can use our online Shade Finder tool or consult with our beauty experts via Live Chat for a personalized recommendation based on your skin tone and undertone.